Report content

How to report

Fastest route, if you are signed in: the “Report” control on a creator profile, a wish, a catalogue item, a vault file in a chat, or a message in a chat. It reaches our moderation queue immediately and carries the context with it, so we do not have to ask you which page you meant. For an order, use the case room of that order or write to support.

For everything else, and if you have no account: write to abuse@lalalust.com with the address of the page. That route is open to anyone and is read by the same people. You do not have to explain yourself at length — one line and a link is enough.

What this page is, legally

For users in the European Union this is our notice-and-action mechanism under Art. 16 of the Digital Services Act. A notice is valid whoever sends it, with or without an account. To let us act on it, tell us where (the address of the page or the order reference), what is wrong with it, and — if you want an answer — how to reach you. You do not have to give a reason in legal language and you do not have to identify yourself.

If you leave us a contact address we confirm that the notice arrived, and we tell you what we decided and on what ground. The person whose content is affected gets the same: what was done, why, whether it followed from the law or from our own rules, and how to challenge it (Art. 17 DSA). Both sides can complain about the decision — see the Terms.

Decisions here are made by a person. Nothing is taken down by an automated classifier alone. A report about something that is already gone is closed automatically, with a statement of reasons sent to you.

What we do

• A report about minors or non-consent is marked urgent by the system the moment it is filed: it moves to the front of the moderation queue and alerts our team straight away. When we see it, the content comes down and the account is suspended while we look into it.
• A report that you appear in content without your consent, that you withdraw your consent, that a person may be under 18, or that an intimate recording was shared without consent is hidden at once as soon as the content can be identified from the address you give, and handled within 48 hours. One exception protects against misuse: if the same sender has already had content of two other accounts hidden within 24 hours, or many automatic hides happened within the last hour, the report is still taken and a person looks at it first — within the same 48 hours. Reports that a person may be under 18 always hide the content at once.
• Everything else is reviewed by a person and handled within 7 working days.
• You can report without an account at lalalust.com/melden: you get a reference number and a private status page.
• We keep a record of every report and of the action taken.
• If you gave us a way to reach you, we tell you the outcome.

Reports to the authorities

Content that sexualises a minor is a crime, not a policy violation. Our procedure for it is written down and does not depend on who is on duty:

1. Preserve, do not delete. The material is taken out of public view immediately, but it is not erased — deleting it would destroy the evidence. It is locked so that only the person handling the case can reach it.
2. Suspend. The account is suspended at once, before any assessment of intent.
3. Report. We report to the NCMEC CyberTipline and, because we operate from Switzerland, to the Swiss federal police (fedpol) via their reporting form. Where a user or the content points to another country, we report there as well. We do this whether or not we are legally obliged to, and we do not wait for legal advice first.
4. Do not tip off. The account holder is told that the account is suspended. They are not told that a report has been made, and they get no opportunity to remove anything first.
5. Record. What was reported, when, to whom, by whom, and the reference number we get back. This record is kept even after the material itself is handed over.
6. Cooperate. We answer requests from law enforcement about a reported case directly and without requiring a court order first, where the law allows us to.

For non-consensual material involving adults the first two steps are the same. Whether it goes to the police depends on what the person depicted wants — we ask them, and we do not report over their objection unless the law requires it.

The person responsible for this at lalalust is the operator named in the imprint. While lalalust is small enough that this is one person, there is no rota to hide behind and no queue this can sit in.

If you appear in something published here

Write to abuse@lalalust.com or use the form at lalalust.com/melden/intim (no account needed). We hide it as soon as we can identify it, decide within 48 hours, and we do not ask you to prove ownership or identity first. Getting it down comes before getting it verified.

Copyright

For copyright infringement see Copyright & DMCA.

The rules themselves

What is and is not allowed here is written out in the Acceptable use policy.