Terms of Service

1. What lalalust is

lalalust is an online service for commissioned adult content, operated by Lalalust GmbH (see the Imprint). Customers describe what they want and name a budget; verified creators send offers; the customer chooses one and buys it from Lalalust GmbH at the fixed price shown. Ready-made items in the catalogue are bought the same way. Every purchase is one card payment on our payment provider's hosted page.

We sell in our own name. For every purchase your contract — for the content, its price and its delivery — is with Lalalust GmbH. The content is made and delivered by an independent, verified creator who works for us under a separate written agreement (see the Creator Terms). How and when we pay the creator is governed only by that agreement; it does not change your price. We verify creators, review wishes, offers and deliveries before they are shown, take the payment, provide support and decide on problem reports.

2. Who may use it

• You are at least 18 years old, or the age of majority where you live if that is higher. There is no exception to this. At the entrance we ask you to confirm it; that confirmation is a declaration by you, not a check we perform, and a false one is a breach of these terms.
• You are legally allowed to view adult material where you are. Access from places where this material is illegal is prohibited, and using a proxy to disguise that is a breach of these terms.
• You use one account, in your own name or a pseudonym you control. Accounts may not be shared, sold, rented or transferred.
• You have not previously been removed from lalalust for a safety breach.

Creators additionally pass an identity and liveness check with an independent verification partner before a profile becomes visible. See Creator Terms.

How age is actually checked today

Two different things, and it matters which is which:

• Creators: an identity and liveness check with an independent verification partner, which reads the age from the document. No profile is visible and no payout is made without it. A result of "approved" with an age under 18 is refused by the software regardless, and the account is blocked.
• Customers: an entry declaration at the age screen plus a date of birth entered on the account. Both are statements by you. An independent age check for customers is built into the software and can be switched on, but it is not required of every customer today.

Some jurisdictions — the United Kingdom under the Online Safety Act 2023, and a number of US states — require highly effective age assurance rather than a declaration for access to pornographic material. Where we are in scope of such a rule, the customer check above is switched on for that jurisdiction, and until it is, access from there is not permitted under these terms. If you cannot lawfully access this material where you are, you must not use lalalust. At present the customer age check is not required for visitors from any jurisdiction, so access from a jurisdiction that requires one is not permitted under these terms.

3. How a commission works

The brief is the contract

What the customer writes down — the description, the must-haves, the deadline, the price — is the brief, and it becomes binding on both sides the moment an offer is accepted. Every later decision, including a case decision, is measured against it. Neither side can change it afterwards without the other agreeing in writing inside the order.

You buy at a fixed price

When you accept an offer or buy a catalogue item, you buy that specific digital product from Lalalust GmbH at the price shown, and you pay it in one card payment at that moment. Nothing is paid in advance into an account, nothing is kept as credit for you, and nobody else pays towards your purchase. The creator sees that the order is paid and starts work.

Delivery, revisions, approval

• Where useful, the creator sends a preview first: images watermarked, video as a short clip.
• 2 revisions are included — 3 if the customer holds a Velvet pass at the time. A revision request must state what deviates from the brief, not what you would now prefer.
• A person at lalalust checks the final delivery against the brief before it reaches the customer. A delivery that plainly misses the brief is returned to the creator.
• You then have 72 hours to confirm the delivery or report a problem (more where your standing or a one-time extension gives more time — the order page shows the exact deadline). If you do neither, the delivery counts as confirmed, so that no order stays open forever.

Fees

There is no account fee, no listing fee and no subscription. What the creator receives from us is set out in the Creator Terms and is never added to your price. Velvet is an optional pass with its own price; nothing on lalalust requires it.

What the customer pays

The price shown is the price charged. An accepted offer, a catalogue item, a series slot or a single file costs exactly the amount on the button. Every price you see is the end price: it already includes the VAT of your country and payment processing. The checkout shows the full amount before you confirm, nothing is added at any later step, and no amount is ever charged that you have not seen first. A receipt for every purchase shows the VAT.

4. What you get, and what stays with the creator

Unless the brief says otherwise in writing, a customer receives a delivered file for personal, private use only. The creator keeps copyright and all rights in her own likeness. Reselling, republishing, uploading elsewhere, feeding it to a model for training, or using it commercially requires her written agreement, given in the brief.

Sharing a delivery outside lalalust without that agreement is both a breach of these terms and a copyright infringement, and we act on it as such.

Two things follow from that, and we would rather you read them here than find out later.

You do not own the file. You paid for a commission and for a private licence to the result — that is a real thing and it is yours. It is not ownership of the work. Nothing you buy here comes with the right to publish it, sell it, post it, or hand it on.

Your copy is marked. Every file we hand over is its own copy and carries a random identifier inside it. It changes nothing you can see or hear, and there is no watermark across work you paid for. It exists so that one question has an answer: if a file turns up where it should not be, whose copy was it. We also hold, and will enforce, an exclusive online distribution licence from the creator — so a takedown notice from us is our own notice, not a message passed along on someone's behalf.

5. What is not allowed

The full list is in the Acceptable use policy, which forms part of these terms. In short, and without exception:

• Anyone under 18, in any form — real, drawn, synthetic, described, or an adult presented as a minor. This is reported to the authorities, not merely removed.
• Anyone who has not consented, including hidden recordings and material shared without permission.
• Coercion or trafficking, or any sign that a person is not there freely.
• Real violence or injury, animals, incest framing, impersonation of a real person.
• Anything illegal where either party is.
• Meeting in person, escorting, or turning a commission into a physical service.
• Taking payment or delivery off the platform to avoid our protections, our checks or our fee.
• Posting contact details in public text, or asking a creator to remove a watermark from a preview.

6. Payments, refunds and problems

One purchase, one payment. Every purchase on lalalust is paid individually, by card, on the hosted page of our payment provider, at the moment you buy. Nothing is paid in advance, nothing is kept for you as credit, and nothing is settled later.

Card numbers, expiry dates and security codes never reach lalalust's servers — we receive only the provider's confirmation that a payment succeeded, its transaction reference and the amount. The charge appears on your statement under the provider's billing descriptor, not under a creator's name and never with a description of what was bought. Billing is handled by our payment provider CCBill.

Refunds. Refund requests are reviewed case by case by our support team (and, where you contact them, by our payment provider's customer support). Typical reasons are: the content you bought was not delivered within the stated delivery time; a technical error prevented access; you were charged twice; or a payment was made without your authorisation. A refund is always made to the original payment method. See the Refund policy.

Referral credit from our invite programme is a discount on a later purchase. It has no cash value and cannot be paid out or transferred.

Before you pay for digital content — an accepted offer, a catalogue item, a series slot or a single file — you are asked to tick one box: that you want delivery to start right away, and that you know you lose the right of withdrawal once it is supplied. Without that tick nothing is bought. We keep the time of the tick with the order and confirm it to you by email. See Right of withdrawal.

Refunds and problem reports are set out in the Refund policy. The consumer right of withdrawal for digital content is set out in Right of withdrawal. Both form part of these terms.

7. Moderation, suspension and appeal

We review profiles, portfolio items, catalogue entries, wishes and vault files before they become visible or can be sold, and we can remove content or suspend an account where these terms or the acceptable use policy are broken. One exception, named so you are not surprised: text-only wishes and offers without any risk signal (no blocked term, no image, no file) can go live automatically after a waiting time, checked against fixed written rules; a creator's first offers are always seen by a person, and anything flagged waits for a person. Pictures, files and profiles are always seen by a person first.

You are always told what was removed and why, with a reference. You may appeal once, in writing, and a different person reviews it. We answer appeals within seven days. A content decision does not by itself charge or refund anything; open purchases are handled under the Refund policy.

The one exception to notice-before-action is content reported as involving minors or non-consent. That is removed on sight, pending review, and the account is suspended immediately.

Notice and action, and your right to complain (EU Digital Services Act)

lalalust hosts material supplied by its users, so for users in the European Union the Digital Services Act (Regulation (EU) 2022/2065) applies to it. What that means here, concretely:

• Anyone can report. You do not need an account and you do not need to explain who you are. Signed-in users have a report control on creator profiles, wishes, catalogue items, vault files and messages in a chat; for anything else, and for people without an account, abuse@lalalust.com is the notice-and-action address. See Report content.
• You get a reason. If we remove your content, restrict its visibility, suspend your account or refuse a payout because of it, you are told what was done, on what ground, whether it was a legal obligation or our own rules, and how to challenge it.
• You can complain. Write to legal@lalalust.com with the reference from the notice, within six months of the decision. A different person reviews it and answers in writing. The review is not automated.
• Courts and dispute bodies remain open to you regardless of what we decide.
• Point of contact. For users and for authorities: legal@lalalust.com, in English or German.

lalalust is a small operation. Several DSA obligations — an internal complaint-handling system in the formal sense, certified out-of-court dispute settlement, trusted flaggers, and annual transparency reports — apply to providers above the micro and small enterprise threshold (Art. 19 DSA). Where that exemption applies to us, we say so rather than claim a procedure we do not run. What is described above we do run.

8. Liability

lalalust is liable without limitation for damage caused intentionally or by gross negligence, for injury to life, body or health, and where liability is mandatory under the law that applies to us. For slight negligence we are liable only for breach of an obligation whose fulfilment makes proper performance of this contract possible in the first place and on which you may reasonably rely, and then only for damage that was foreseeable and typical for this kind of contract.

We do not warrant that a wish will attract offers, that a particular creator will accept an order, or that the service is available without interruption. We are not liable for the artistic merit of a delivery that matches the brief.

9. Duration and ending it

You may close your account at any time in Settings. Active orders must be completed first, so that nobody's purchase or work is left unfinished. Creators receive their open earnings under their payout schedule (see the Creator Terms). Anything that repeats ends with one click. We may terminate with notice for a breach of these terms, or immediately for a safety breach.

After deletion your profile is anonymised permanently: the email address, password, display name, biography, categories, tags, preferences and payout details are overwritten, the avatar and the portfolio files are erased from storage, and the account is closed so nobody can sign in again. The text of the messages you wrote in orders, chats and support is erased, while the message rows stay, so the other person's thread keeps its order. What is not erased, and why: order records, deliveries, reviews, the money ledger, case files, support conversations, and the age and consent declarations attached to published files. They belong to a second person's contract as much as to yours, they are what a late dispute or a chargeback is judged on, and the declarations are record-keeping we are obliged to hold. They stay attached to an account that no longer names you. See Privacy Policy.

10. Changes to these terms

We may change these terms. Material changes are announced at least 30 days in advance by email and in your account. If you do not object before the new version takes effect, it applies to you; if you object, you may close your account, and open purchases are completed or settled under the Refund policy. Changes that only correct a mistake or reflect a change in law can take effect immediately.

11. Law and jurisdiction

The law at the operator's registered seat applies — the seat is the address named in the Imprint — excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer resident in the EU, this does not deprive you of the protection of mandatory provisions of the law of your own country, and you may bring a claim in the courts of the country where you live. We are neither obliged nor willing to take part in proceedings before a consumer arbitration board. The European Commission's online dispute resolution platform, which older policies link to, was shut down on 20 July 2025 by Regulation (EU) 2024/3228 and no longer exists; if you want an out-of-court route, the European Consumer Centres Network (ECC-Net) in your country will point you to a competent body.

If a provision of these terms is or becomes invalid, the rest remains in force.

12. Contact

Operator details are in the Imprint. Questions about these terms: legal@lalalust.com.